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(Don't worry, we explained that it was a false alarm to the representative.) In each case, we were speaking with the monitoring center via the hub in about 10 to 15 seconds. We were advised by Vivint to use the Emergency button to evaluate the monitoring center’s response time. Holding down the Panic button sounds the Smart Hub siren and contacts the monitoring center-while the Emergency button contacts the monitoring center without sounding the siren.
And a similar “+” button on the hub provides a way to trigger panic, emergency, or fire immediately.īy holding the Fire button down for two seconds, the monitoring center immediately dispatches the fire department.
The Security screen on the app offers a way to sound the alarm immediately. The home screen also allows you to see the status of smart locks-and with a single touch, lock, or unlock doors. Your home is ready to arm.” Or you can decide to set the alarm to bypass any open door or window for the duration of that armed session. That gives you the option to walk around the house, closing everything-until you get a message reading, “Everything looks good.
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The home screen also provides a status of any doors or windows that are open. In both the control panel and app, the home screen is labeled “Security.” From a glance, you can see if the system is set to Disarmed, Armed Staying, or Armed Away. Some users prefer a control panel placed near the front door, while others like using the phone app. There are two primary ways that users interact with a Vivint system-the Smart Hub and a smartphone mobile app. So while they can drill holes and mount cameras and doorbells, they do not change in-wall switches-leaving it to an electrician or DIY consumer to make the upgrade. However, Vivint technicians are not licensed electricians. The solution is to replace your current light control with a smart switch from Lutron, Wink, or Wemo. While Vivint sells a plug-in device to control outlets, as well as Hue smart light bulbs, these devices stop working if an appliance’s switch (or the wall control) is inadvertently turned off. We believe that lighting is an essential part of home security. Vivint often waives the fee during promotions, which is paid upfront. The installation, which costs $99, took six hours.
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And in a major distinction from other security companies, Vivint is always solely responsible for the lifetime customer relationship, including installation, service, support, and professional monitoring. However, Vivint dealers sell equipment and services at the same price as what’s offered directly by the company. You should also know that Vivint supplements its salesforce with authorized dealers.
Customers have three days after installation to return the entire system and 30 days after installation to return individual products.
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Be advised that the Vivint phone agent and the Smart Home Pro earn commissions. This allows you to follow a thoughtful planning process to select the necessary equipment.
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You can also ask Vivint to send a “Smart Home Pro” to your house for a free in-person consultation. That’s when you’ll make a preliminary selection of sensors, devices, and a monthly monitoring plan. A sales representative will also inquire about the layout of your home and your desire for automated features such as a smart lock, thermostat, and controllable lighting.
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With that said, take a look at our full review of the service below, from ordering, to installation, to functionality and more to see how it all works.īuying a Vivint system typically begins with a phone call about your security goals. Vivint also allows you to pay off equipment costs in a lump sum to reduce monthly bills and avoid getting locked into a long-term contract. Fortunately, you can spread the payments over 42 to 60 months with zero interest. Vivint is more expensive than competing professionally installed systems-although not by much even when compared to DIY solutions with less quality. The slight downside is that the higher quality comes with a steeper price. We spent nearly two months testing the Vivint home security system and found it to be the best option currently on the market today.
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